terms and conditions

Terms & Conditions

Please reads this Terms & Conditions of Service before using the website.

The Lotts & Co. website is owned by Lotts & Co. and is not for third party commercial use. We reserve the right to add and withdraw products, and to edit pricing on the website without notice.

Products, Pricing & Availability

Our products are priced in € and include VAT. We do not control exchange rates for purchases from non-€ bank accounts. We will always do our best to complete hamper and gift purchases as advertised.* However, where stock is unavailable, we will substitute with an item of equal value and quality. We reserve the right without liability not to accept orders.

 

For grocery orders, if product substitutions are necessary, we will endeavour to contact you at your stated email address below completing the order. Customers ordering alcohol must be 18 years old or over. By placing an order for alcohol on our website, you are confirmed you are aged 18 or over.

*Wine vintages may vary

Gift Cards

Orders completed Mon-Fri by 2pm will be in the post that night.  Gift cards are non-refundable and cannot be exchanged.  There is no time limit on use of gift cards. We cannot accept responsibility for gift cards that lost, stolen, or used by someone other than the expected recipient.  We cannot accept responsibility for any delays in the postal or courier services.

Cooling off period & Cancellations

If you live in the European Union, you have a right to withdraw from the purchase of any item within a “cooling-off” period of seven working days except for perishable goods and other food and beverage items likely to expire rapidly.

If you wish to cancel your order, please contact us as soon as possible at [email protected] & we will do our best to help. There may be exceptions where cancellation is not possible, for example with perishable or short shelf life products.

Privacy Policy

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with these Terms and our Privacy Policy. The website also uses cookies and by using the website you agree to the placement of cookies. To learn more about the cookies we use and how to manage them please review our Cookie Policy. Any external links to other websites are clearly identifiable as such, and we are not responsible for the content or the privacy or cookie policies of these other websites.

Cookie Policy

While you visit our site, we’ll track:

Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

Send you information about your account and order
Respond to your requests, including refunds and complaints
Process payments and prevent fraud
Set up your account for our store
Comply with any legal obligations we have, such as calculating taxes
Improve our store offerings
Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 1 year for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

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